exac:

“this character did a problematic thing-” its a story helen, commonly including things like conflict and drama

Helen is aware however that often there are problematic elements to a story which the writer does not address and which the narrative does not even recognize as existing. It is possible and important to write about hard, dramatic things with sensitivity and nuance. Helen takes issue with people who do not bring nuance to their writing and then condescend to those who would critique them.